Federal Express Case Study Example | Topics and Well Written Essays - 1000 words

Federal Express - Case Study Example The complaint letter by an office manager portrays FedEx as a company with no value for its customer’s fulfillment. This is seen in the way they do not bother replying the stressed out customer. Anita has shown the strength of FedEx by stating the delivery of her cargo at last although it was too late. FedEx has shown strength by being ready to cut off shipping fees. They deliver goodies and chocolate as a make up gift to an unsatisfied customer. Background FedEx is a Memphis based Leading Corporation that handles the shipping of cargo by air to several destinations in the world. FedEx’s viewpoint is to place people first, provide them with the best service and take profits later (McDougall & Dorken, 147). FedEx is the first company to offer a money back policy to customers with complaints, and it is the only corporation that uses technology to trail its vans and cargoes. This study surveys the dealings of FedEx in relation to client fulfillment. Problem Statement Altho ugh FedEx is a leading cargo transporter, it does not fully provide client satisfaction as seen in exhibit 1. Anita Kilgour an office manager at desktop innovations has three complaints about the services offered to her company by FedEx express (McDougall & Dorken, 144). ... ards for being; â€Å"the leader in the use of technology, rigorous international standards for quality management and assurance, and the Malcolm Balridge National Quality Award† (McDougall & Dorken, 148). Situation Analysis A SWOT analysis on FedEx can be used to analyze the situation that occurred between desktop innovations and Federal Express. The strength of the company is stated in the manner in which FedEx recovered and delivered desktop innovation’s cargo. Weakness in the company is brought about by the problem of massive daily consignment leading to temporary losses. The company ships 2.9 million packages nightly, and serves 212 countries (McDougall & Dorken, 148). Opportunity for FedEx Company can be utilized through, using Anita’s complaint as an opportunity to upgrade its services. FedEx can add more staff, upgrade its tracking machines and offer satisfying compensations to unsatisfied clients. Threat for the company comes in the loss of reputation fo r the leading company. This negative advertisement can lead to FedEx facing stiff competition from rival companies. Alternatives FedEx as a leading company has to find alternatives to curb the customer dissatisfaction like the complaint lodged by Anita of desktop innovations. The first substitute that FedEx could use is to ship fewer cargoes instead of the 2.9 million cargoes shipped daily. This will lead to easier tracking of every cargo they ship, thus avoidance of loss or delays of cargoes. The subsequent alternative that could be useful to FedEx is on the phone department. Instead of FedEx putting up the 250 customer representatives in Canada only, the corporation could split them to other countries. After the split, the corporation could additionally divide them into complaints department and

Tituba and two elderly women Essay Example for Free

Tituba and two elderly women Essay However nobody can be held totally responsible, if the people had not believed Abigail and been so nai ve to think that witchcraft was present in the village none of it would have happened. The heroes of the story are all those that stuck to their principles and died for their cause. Corey would not condemn his friend as the others had done and stuck to his principles throughout the play. Rebecca Nurse who will not lie to save herself and Proctor who fights against the charges and does what is morally right in the end. Hale tried to be a hero as he tried to save the lives of the condemned but it was too late for him, the damage had been done. The village rapidly becomes split in two, those who are for the court and those against it. For the court are: Parris, Abigail, Danforth, Hathorne, Mary Warren, Putnam and Goody Putnam, all having very different reasons for being on that side, they are also supported by the majority of the. Against the court are: Elizabeth, Proctor, Giles Corey, Martha Corey, Rebecca Nurse and Francis Nurse. Hale is for the court proceedings at the beginning of the story then changes to against during the court scene in Act Three. These are quotes that support the court: Mrs Putnam: You think it is Gods work you should never lose a child, nor grandchild either, and I shall bury all but one? There are wheels within wheels in this village, and fire within fires! Putnam: She cannot bear to hear the Lords name, Mr Hale; thats a sure sign of witchcraft afloat. This woman must be hanged! She must be taken and hanged! Mary: I must tell you sir, I will be gone every day now. I am amazed that you not see what weighty work we do. You must see it sir, its Gods work we do. So Ill be gone every day for some time. Im I am an official of the court, they say. I am bound by law, I cannot tell it. Cheever: I am a clerk of the court now, yknow. Hathorne: Arrest him Excellency! This is contempt, sir, contempt. Danforth: This is the highest court of the supreme government of this province, do you know it? But you must understand, sir, a person is either with this court or he must be counted against it, there be no road in between. Hang them high over the town! Who weeps for these weeps for corruption! Parris: Hes come to overthrow this court, Your Honour! These are quotes against the court: Rebecca: I think Ill go then. I am too old for this. Francis: Reverend Hale! Can you not speak to the Deputy Governor? Im sure he mistakes these people. We have proof of it, sir. They are all deceiving you. Proctor: If she is innocent! Why do you never wonder if Parris be innocent, or Abigail? Is the accuser always holy now? Were they born this morning as clear as Gods fingers? Ill tell you whats walking Salem vengeance is walking Salem. We are what we always were in Salem, but now the little children are jangling the keys of the kingdom, and common vengeance writes the law. I will fall like an ocean on that court! Hale after he sides with the court: I denounce these proceedings, I quit this court! Throughout the play Miller is trying to convey certain messages which he felt were important. Although this was written fifty years ago, many are relevant today. One message is Power corrupts the power that Abigail held over not only the girls but also the community helped her to corrupt their minds and beliefs. Without this corrupting power the situation would not have gone to court and innocent people would not have died. Corporal and capital punishment are wrong. Throughout the play each character that was for the court was not for it for the right reasons. Parris was for the court to gain revenge on Proctor and to retain his position in the community, Abigail to take the blame off herself and to eradicate Elizabeth from the love triangle, Putnam to gain land and Mrs Putnam as she cannot seem to grasp the fact that she cannot have children, Hathorne and Danforth as they are enforcing the law and Mary Warren as she is taken in by Abigail. None of the accusations are based on true facts, as a result of these lies innocent people were hanged. If we read the Echoes down the Corridor it states that Twenty years after the last execution, the government awarded compensation to the victims still living and to the families of the dead. Basically the government admits that the hangings were wrong, but no money will bring back the people who were lost, capital punishment cannot bring back the dead if they are found to be innocent later. Echoes down the corridor gives the reader an insight into what happened after the hangings and the effect on the community, Parris was voted from office and left Salem, Abigail turns into a prostitute, Elizabeth married again and farms belonging to victims were left to ruin. The things mentioned are true and are not fictional it shows that Abigail, after her scheming lying ended up in the lowest, demeaning job. Greed is a powerful motivator. The Putnams throughout the play are fuelled by their greed for more land. Their motivation for encouraging the trials, along with the death of their seven babies was greed for land. They do not care who they hurt and consequently, in effect murder, so long as they get what they want. Consider the consequences of your words/actions. Throughout the story people did not think what the possible consequences could be of crying witchcraft. If Abigail had stopped to think that there was a possibility that Proctor would have been hanged, she would not have done what she did. Proctor did not think when he slept with Abigail that Elizabeth would find out and that it would cause friction in their relationship. If Mrs Putnam had accepted the fact that she cannot bear children, she would not have accused anyone, then lives would not have been lost. If Hale had realised right from the beginning that witchcraft was not present in Salem, that the accusations would lead to innocent people being hanged and listened to his conscience, then he may not have been so hungry for statements. Evil as well as good is endemic in society. Both evil and good people can be found in society. Characters such as Abigail, Putnam and Parris were evil in the story and good characters were Proctor, Elizabeth, Giles Corey and Rebecca Nurse. However if there were no evil people in society and in the play we would not know what good was. I think this is an excellent play. I like the way it is based on a true story as it makes it more interesting to read and watch. I think that Miller is a very clever playwright using interesting plots, characters and language to add interest to the play. The messages it conveys were not only relevant then but also now, there is evidence supporting many of his messages today. I think the way Miller leaves it up to you to decide about the characters personalities and their actions is part of what makes the play please everyone, everybody can take something away from the play. My particular favourite quote is said by Elizabeth in Act Two I do not judge you. The magistrate sits in your heart that judges you. To me it means that the only person who can judge you is yourself, nobody else can, as long as you are happy with whom you are. The tension and drama of the play, particularly between John and Elizabeth and during the court scene makes an excellent play. There is great contrast between certain moments for example Act One ends with frantic cries from the girls then Act Two begins with tension and silence between Elizabeth and John. Throughout the story you constantly ask yourself, will John stick to his principles and become a martyr or will he back down and live? Will people continue to believe Abigail? These elements of the play makes you want to read on and find out. The love element throughout the story makes it interesting and we can empathise with the characters, the plot is not unbelievable. The ending has a twist to it, we begin to believe that Proctor will sign the confession then he tears it up, the ending satisfies everybody, Proctor is forgiven and dies a hero. We know Abigail is a villain, but we cannot help but feel some sympathy for her, she watched her own parents killed, she is an orphan living in a community in which she feels suffocated and her heart has been torn apart. When we first began to read the play I did not understand it because there are so many characters and I did not understand the background to the play or generally what was happening. The language was difficult to understand and I did not understand where the play was leading. When we watched a video of the play I began to understand it and was disappointed when we finished reading the play as I had just begun to enjoy it. When I watched the video I learnt who all the characters were, what their positions were in the village and what was happening. I found it easier to understand and I felt that the costumes and the houses made me feel more like I was there. I thought the video was close to the script in the book and was a good representation of the play in film form. I think that if I read this play again I would really understand it and appreciate it even more. Show preview only The above preview is unformatted text This student written piece of work is one of many that can be found in our GCSE Arthur Miller section.

Mandatory Second Language Learning: An Excellent Idea Essay example --

It has become common knowledge that the United States is falling behind the rest of the world. Economically, Industrially, and educationally, the rest of the world pushes forward and welcomes change while the United States clings to what it has known for decades. One of the largest gaps between the US and the rest of the world is its policy about second languages, and it puts the US at a disadvantage. Those who oppose change believe the US can better itself without making secondary language learning mandatory; they argue that it will cost more money, â€Å"turn students off† to learning a second language entirely, and that the benefits are not worth the costs. Unless a change is made in the United States’ language education, the country will continue to fall behind. Making learning a second language mandatory not only helps students, but the country as a whole by â€Å"raising the bar† and improving the country’s competitiveness with the rest of the world. Many people against second language learning argue that learning a second language is meaningless because it is never used after learning it and is soon forgotten. The problem is the country’s secondary language education methods. Rather than teaching at a young age, which they should, they make it mandatory at the high school level. Making children learn a second language at a young age is a better method because the earliest years of childhood are a critical period and at a later time, the brain’s ability to learn a new language is greatly diminished (Richards). Another problem is that most often, there isn’t enough repetition of what is learned in order for it to â€Å"sink in† to the memory of students. If taught at a young age and maintained throughout that students’ academic career, not... ...proxy.gc.maricopa.edu/ehost/detail?vid=4&hid=23&sid= ce282cb3-71e8-42b2-9fbd- 3f5cd0565bc4%40sessionmgr11&bdata=JmxvZ2luLmFzcCZzaXRlPWVob3N0LWxpdmUm c2NvcGU9c2l0ZQ%3d%3d#db=aph&AN=66695436>. Metis, Myriam. "A Cure For Monolingualism." Academic Search Premier. EBSCO, Oct. 2008. Web. 12 Dec. 2011. . Richards, J. C., R. Anderson, D. W. Carroll, and A. Radford. "Language Acquisition." Ebscohost. 11 Jan. 2011. Web. 08 Dec. 2011. .

Barn Burning Essay -- essays papers

Barn Burning â€Å"Barn Burning† by William Faulkner was written in the ebb of the 1930’s in a decade of social, economic, and cultural decline. This story offers insight into the past years for students to learn of the nation and the South. This story shows the racial segregation that took place in these times between the white landowners and white tenant farmers, the blacks and the whites, and the poor white trash class and the blacks. The Snopes’s family was in the social class of the poor, white tenant farmers. The father, Abner Snopes, had to struggle to provide for his family. In the family there were the mother and her sister, two daughters, and two sons. The older son, Flem, worked with Abner, and the younger son, Sarty, helped with the chores. Sarty, along with others, had trouble understanding his father’s way of life and his attitude towards society. Abner was a harsh man. His crusade as a sharecropper exploited his inner feelings of resentment towards the landowners. Having little or no patience with each new situation, he resorted to the only ...

Jackie Robinson: Breaking the Color Barrier

April 15, 1946 was an important event in not only baseball history but also in the history of America. Thousands of baseball fans crowded into Ebbits Field to see one man, the first black ever to play in Major League Baseball, and one man who would eventually put an end to segregation in baseball. That one man†s name is Jack Roosevelt Robinson, otherwise known as Jackie Robinson. His struggle to break the color barrier helped set the standards for future black athletes to come. Jackie Robinson was born on January 31, 1919, to Millie and Jerry Robinson. He was the youngest of five children and always wanted his life to be better than it was. At age five, Jackie†s father left home and his mother moved the family to California. Because his father wasn†t around to help, they were supported by welfare. As a result of this, Jackie had to work several jobs to help support the family. He was involved in several crimes and robberies with the Pepper Street Gang but with the help of Carl Anderson and Reverend Karl Downs this life of crime didn†t last long. Both men were able to point Jackie in a positive direction by having him focus on athletics. After graduating high school, Jackie attended Pasadena Junior College. He then received a scholarship to UCLA where he excelled in every sport he played. He was the first black to be successful in playing all four varsity team sports. Although he was a good athlete, Jackie didn†t complete his senior year of college. Instead, he joined the National Youth Administration where he played baseball to entertain campers and worked with children. In 1941, Jackie joined the United States Army. After graduating from Officers Candidate School, he became second lieutenant in what was then a segregated army. Jackie protested the U.S. Army†s mistreatment of black soldiers in his unit and was later arrested for this act. He received an honorable discharge , including the rank of first lieutenant. Jackie began his professional baseball career in 1945 with the Kansas City Monarchs. Because of the segregation in America, black communities formed their own version of Major League Baseball. The result of this was the beginning of the Negro Leagues. From 1920, when the first national league was founded, until 1946, when Jackie first stepped across the color barrier into organized baseball, the Negro Leagues, grew , matured, overcame hardships and even flourished ( Rogsin 6). In fact, the Negro Leagues became one of the largest most successful black businesses in the United States before the breakdown of segregation (Rogsin 6 ). The management of the two leagues may rank among the highest of achievements in African- American History. In 1945, Branch Rickey, the owner of the Brooklyn Dodgers, was looking for a black player to break the color barrier and join the Major League Baseball Association. According to Rickey, this person had to be able to cope with insults, name-calling and abuse. He had heard of Jackie Robinson†s outstanding performances in the Negro Leagues and sent out his scouts to see him. After a long meeting, Jackie decided to join Even though agreeing to join the Dodgers seemed challenging, Jackie†s biggest challenge was yet to come. At this point in American History, it was unheard of to have a black person treated equally to a white person. It was also unlikely for a black person to play on the same baseball field as a white person. There were separate schools, separate water fountains and even separate baseball leagues. One might look at this situation as two different worlds being afraid of each other(Aaron 2). Life was unkind to blacks who tried to bring these two world together but, in Jackie Robinson†s case, it was just something that had to be done. Breaking baseball†s color barrier was a serious challenge. Branch Rickey warned Jackie about all of the racial slurs and name calling that would go on. Throughout the season, he received several unsigned letters threatening death if he continued to play baseball. Rival players when as far as throwing pitches at his head when he came up to bat. They also spat on him when sliding into a base and even tried hurting him with the spikes on their shoes. Discrimination continued off the field. When the Dodgers played on the road, Jackie wasn†t allowed to stay in the same hotel as his teammates. He had to stay in a hotel especially for blacks or in private homes. Whenever he did stay with his teammates, he wasn†t allowed pass the pool room. Toward the end of the season, things were starting to get better. Jackie finally got the respect from everyone including his teammates. The pitches at his head stopped, most racial slurs stopped, and Jackie was finally being treated like a baseball player(Aaron 24). It was obvious that people were looking beyond the color of his skin and finally realizing that Jackie Robinson was indeed a good baseball player. Jackie contributed a lot to the Major leagues but his biggest contribution was opening the league for black players after him. It wasn†t until the year Jackie retired that all sixteen major league teams had at least one black player. Jackie retired in 1956 and began to strike back and speak out on racial issues. When Jackie Robinson spoke, every black player listened. He made it clear to them that they weren†t playing just for themselves or for their teams, they were playing for their people. According to Jackie, if they played as if they were on a mission , it was because he sent them out on one Jackie died in 1972. When he died, apart of baseball died as well. He will always be remember for all that he did for African- Americans. He went through many obstacles but he got through it all. He achieved his dream and went beyond all that he wanted to do. Today many African- Americans thank Jackie for doing what he did to show African-Americans are just as good as anyone else.

How the Compromise of 1850 Helped Delay the Civil War

How the Compromise of 1850 Helped Delay the Civil War The Compromise of 1850 was a series of five bills intended to stave off sectional strife that passed during  Millard Fillmores  presidency.  With the Treaty of Guadalupe Hidalgo at the end of the Mexican-American War, all the Mexican-owned territory between California and Texas was given to the United States. This included parts of New Mexico and Arizona. In addition, portions of Wyoming, Utah, Nevada, and Colorado were ceded to the US. The question that arose was what to do with slavery in these territories. Should it be allowed or forbidden? The issue was extremely important to both free and slave states because of the balance of power in terms of voting blocs in the US Senate and House of Representatives.   Henry Clay as Peacemaker Henry Clay was a Whig Senator from Kentucky. He was nicknamed The Great Compromiser due to his efforts at helping bring these bills to fruition along with previous bills such as the Missouri Compromise of 1820 and the Compromise Tariff of 1833. He personally owned slaves which he would later free in his will. However, his motivation in passing these compromises, especially the 1850 compromise, was to avoid the Civil War. Sectional strife was becoming more and more confrontational. With the addition of new territories and the question of whether they would be free or slave territories, the need for a compromise was the only thing that at that time would have averted outright violence. Realizing this, Clay enlisted the help of Democratic Illinois Senator, Stephen Douglas who would eight years later be involved in a series of debates with Republican opponent Abraham Lincoln.   Clay, backed by Douglas, proposed five resolutions on January 29, 1850, which he hoped would bridge the gap between Southern and Northern interests. In April of that year, a Committee of Thirteen was created to consider the resolutions. On May 8th, the committee led by Henry Clay proposed the five resolutions combined into an omnibus bill. The bill did not receive unanimous support. Opponents on both sides were not happy with the compromises including southerner John C. Calhoun and northerner William H. Seward. However, Daniel Webster put his considerable weight and verbal talents behind the bill. Nonetheless, the combined bill failed to win support in the Senate. Thus, the supporters decided to separate the omnibus bill back into five individual bills. These were eventually passed and signed into law by President Fillmore.   The Five Bills of the Compromise of 1850   The goal of the Compromise bills was to deal with the spread of slavery to territories in order to keep northern and southern interests in balance. The five bills included in the Compromises put the following into law: California was entered as a free state.New Mexico and Utah were each allowed to use popular sovereignty to decide the issue of slavery. In other words, the people would pick whether the states would be free or slave.The Republic of Texas gave up lands that it claimed in present-day New Mexico and received $10 million to pay its debt to Mexico.The slave trade was abolished in the District of Columbia.The Fugitive Slave Act made any federal official who did not arrest a runaway slave liable to pay a fine. This was the most controversial part of the Compromise of 1850 and caused many abolitionists to increase their efforts against slavery. The Compromise of 1850 was key in delaying the start of the Civil War until 1861. It temporarily lessened the rhetoric between northern and southern interests, thereby delaying secession for 11 years. Clay died of tuberculosis in 1852. One wonders what might have happened if he had still been alive in 1861.

How Long Is the SAT With Breaks

How Long Is the SAT With Breaks SAT / ACT Prep Online Guides and Tips The SAT is a marathon that takes up your whole Saturday morning. But exactly how long is it? How long is the SAT with breaks? How long is it with the Essay section? Without it? This article gives the answers to these questions and also offers a few key tips on how to use SAT breaks to your advantage on test day. What Is the Total Time for the SAT Plus Essay Test? Including breaks, the SAT is exactly four hours and seven minutes long.This time includes all sections (Reading Test, Writing and Language Test, Math No Calculator Test, Math Calculator Test, and optional Essay) as well as all breaks. Here is the exact breakdown of time by section: Section Order on Test Total # of Questions Total Time (Minutes) Reading 1 52 65 Break 1 2 - 10 Writing and Language 3 44 35 Math No Calculator 4 20 25 Break 2 5 - 5 Math Calculator 6 38 55 Break 3 7 - 2 Essay (Optional) 8 1 50 There are three breaks throughout the test.There is a 10-minute break after the Reading section and a five-minute break after the Math No Calculator section. For these two breaks, you can leave the room, use the restroom, eat a snack, etc. However, for the final break, which is after the Math Calculator section, you're given just two minutes to stretch next to your desk; you may not leave the room at this time. Use a watch to keep track of your time! What If You're Taking the SAT Without the Essay? If you're taking the SAT without the Essay, the order and timing of the test are the same, except you'll leave right after the Math Calculator section and will not stay for the Essay. The total time for the SAT without the Essay (with breaks) is three hours and 15 minutes. Here is the SAT without Essay chronological timing breakdown: Section Order on Test Total # of Questions Total Time (Minutes) Reading 1 52 65 Break 1 2 - 10 Writing and Language 3 44 35 Math No Calculator 4 20 25 Break 2 5 - 5 Math Calculator 6 38 55 How to Use SAT Breaks to Your Advantage The breaks alwayscome after the 1st, 3rd, and 4th sections, so use themto recharge.Move, stretch, use the restroom, drink water, and eat energy-packed foods.Bananas are great! If you need help picking a snack, we've got alist of excellent ones. It can be hard on your body to sit for so long, so definitely use the breaks to move around. Also, remember that the breaks get shorter as the test continues.The second break is your last chance to use the bathroom or grab a snack before almost two more hours of testing, so be sure to use it! Minions are awesome. What’s Next? Preparing for the SAT? You should read our free ultimate SAT study guide. And if you're taking the test soon, learn how to cram for the SAT. Not sure where you'd like to go to college? Learn how to do college research right, and get help finding yourSAT target score. Hoping to be accepted to atop school? Check out our guides to getting into Harvard and Stanford. Want to learn more about the SAT but tired of reading blog articles? Then you'll love our free, SAT prep livestreams. Designed and led by PrepScholar SAT experts, these live video events are a great resource for students and parents looking to learn more about the SAT and SAT prep. Click on the button below to register for one of our livestreams today!